Modernizing Donations & Financial Systems
Designing accessible member experiences and modernizing complex financial tools across a five year product partnership.
The Challenge
The Church maintained a large ecosystem of member facing and internal financial products, many built over years with legacy patterns and inconsistent interfaces. Online Donations had accessibility issues, while internal financial systems needed to align with the Church’s evolving Global Visual Style Guidelines.
My Role
I was the primary UI/UX designer across most of these products, taking requirements through user flows, interface design, prototypes, and developer ready screens. I worked closely with product, engineering, and the Global Visual Style Guidelines team to modernize experiences, achieve certification, and develop new patterns for specialized financial workflows.
Balancing Familiarity and Accessibility
Online Donations needed to retain the familiar structure of the paper donation slip while becoming easier to read, navigate, and use with assistive technology. I redesigned the experience within that constraint, improving the core donation flow while also introducing clearer account setup options, including a new default account selection that made important banking information easier to find and helped reduce support issues.
Designing for Complex Financial Operations
Behind the public experience is a collection of tools supporting local financial administration. I contributed to Leader and Clerk Resources: Finance, Church Unit Banking Services, and the Local Unit Financial Auditing System, helping organize complicated workflows, financial data, status information, and administrative tasks into usable interfaces.
Expanding the Experience Across Products
The work extended beyond desktop financial tools into mobile and public facing experiences. Projects such as Tithing Declaration brought important member workflows to mobile while maintaining familiar patterns across the broader product ecosystem.
Outcome
From 2018 through 2023, I helped modernize a connected family of member facing and internal Church products.
The work improved accessibility in Online Donations, made important account tools easier to discover, brought three financial systems through GVSG certification, and contributed new patterns back into the Church’s broader design standards.
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5 Years
Client Partnership
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6+ Products
Member + Admin Tools
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3 Systems
Design Standard Certified
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Global Scale
Member Experiences
Let’s talk about what you’re building!
I’m open to senior UI/UX and product design opportunities where I can work closely with product and engineering and help shape useful, durable software.
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